Tools & Guides
Rental Application Guide
Learn how to complete our rental application, including required documents and tips for a successful submission.
Pay Rent Online
Access our secure tenant portal to pay rent quickly and easily, with step-by-step instructions for setup.
Submit Maintenance Requests
Report issues with your rental property through our online portal or by phone, with tips for urgent requests.
Kootenai County Resources
Access local utility contacts, community services, and renter-friendly resources for living in Kootenai County.
Frequently Asked Questions
What documents are required for the rental application?
You’ll need a government-issued ID, proof of income (e.g., pay stubs), and rental history. A credit and background check is also required.
How do I pay my rent?
Pay online via our secure tenant portal, by check, or through electronic transfer. Log in to the tenant portal for setup instructions.
Are pets allowed in your properties?
Pet policies vary by property. Some allow pets with a deposit ($200-$500) or monthly pet rent ($25-$50). Check your property’s listing for details.
How do I report a maintenance issue?
Submit requests through our tenant portal or call (208) 667-1555. Urgent issues are prioritized, and we coordinate with trusted vendors.
When is my security deposit refunded?
Refunds are processed within 14-30 days after move-out, provided the property is in good condition and all rent is paid.